Exchanges & Return Information & Submission Form

Doesn't fit? Order the wrong color? No worries! We offer exchanges and returns on all qualifying items from any of our Shops.

We take great pride in the quality of our products and service. If there is a problem with your item, please let us know. Simply fill out this form and we will help you out! 

All exchange and return policies are disclosed in our shop policies page and are available to view prior to purchase. By purchasing any item from any of our shops, you agree to these policies and the policies of the purchasing platform.

Items that can be returned include:

  • Standard shoe models that do not include any personalization.
  • Standard shoelace models that do not include any personalization.

Items that cannot be returned include:

  • Items marked as 'Custom'
  • Shoes or Shoelaces that have been personalized with your name, wedding date, etc.
  • Tag-less items
  • Items that have been worn or used.
  • Iron-On Decals or Sticker Items.
  • Sample Items
  • Items marked on clearance.