Refund policy
a. CONTACT Please contact us to request a return or exchange. All exchanges and returns are processed through our secure exchange form. A submission must be made in order to process a return. Items returned without a submission may not be processed.
b. EXCHANGE/RETURN TIMEFRAME: We offer a seven (7) day exchange/refund grace period from point of confirmed scanned postal delivery. Return requests made after seven (7) days may be eligible for store credit only.
c. ITEM CONDITION: Items must be returned in their original UNWORN condition. No exceptions. Our product tag MUST still be attached in order for us to process an Exchange or Refund. If the tag has been removed we cannot process the shoes as a Return or Exchange regardless of condition. This includes accidental separation. Reattached tags will not be accepted.
d. EXCHANGE FEE: A $5 exchange fee applies on all items over $25.00. Buyer pays for shipping of the returning pair and the replacement pair. Your replacement pair will be once again built with the highest quality possible. Exchanges are processed in approximately 14-20 business days.
e. REFUNDS & RESTOCKING FEES: All orders of $25 or more are subject to a restocking fee of 25% of the item value. Restocking fees excludes rush fees and/or shipping charges. Refunds are issued for 75% of total item value only, shipping costs and/or rush fees are non-refundable. To avoid any restocking fees, you may choose STORE CREDIT. Items returned after the seven (7) day return window may be eligible for store credit only.
f. STORE CREDIT: Store credit is equal to 100% total returning item value. No restocking fees are applied. Credits are issued upon item's return in the form of a coupon code. Codes are valid on both Etsy and princesspumps.com and do not expire. Codes are one (1) time use only. Coupon codes have no cash redemption value and cannot be exchanged for cash, nor can any cash advance be made on any portion of the value. Cannot be combined with other offers. Void where prohibited.
g. NO REFUNDS PERMITTED FOR THE FOLLOWING:
1) Personalized/customized items labeled as CUSTOM.
2) Items with product tag removed
3) Child sized shoes
4) Worn or used items
5) Items marked as CLEARANCE
6) All face mask items and accessories
7) Rush fees, restocking fees or amendment fees
h. RETURN LABELS: Princess Pumps LLC does not provide return labels for any returns or exchanges.
i. FACTORY WARRANTIES: Princess Pumps LLC does not manufacture any base shoes and is not responsible for any manufacturing defects that may occur. All original factory warranties are null and void.
PROMOTIONAL / PRESS PULL REQUESTS: All our products are made to order unless otherwise stated. Only ready built items are available for promotional work and are authorized solely at the discretion of Princess Pumps LLC. Items are on a first come, first serve basis and sizing cannot be guaranteed. Strict limit of 1 promotional item per person with a maximum value of $60.00. A $100 credit card deposit is required for any and all professional press pull items. Deposit will be returned when items are returned.
PRODUCT PHOTOS: All product photographs are stock. Variations in appearance may occur due to material availability and assembly method. All shoes are hand sparkled. Slight imperfections may occur.
Princess Pumps LLC is not affiliated with any shoe company, name brand or otherwise. All trademarks are property of their respective owners.