Shipping & Delivery
|Item||Standard Processing Time||Default Shipping Method||Shipping Speed|
|Stock Shoelaces||1-2 Business Days||USPS First Class||5-7 Business Days|
|Stock Pin Back Buttons||1-2 Business Days||USPS First Class||5-7 Business Days|
|Custom Shoelaces & Decals||5-7 Business Days||USPS First Class||5-7 Business Days|
|Custom Shoes||14-20 Business Days||USPS Priority Mail||2-4 Business Days|
|Clearance Items||1-2 Business Days||USPS First Class or USPS Priority||2-7 Business Days|
Rush Delivery is available on all items. Pricing may vary.
CARRIER: All items are shipped by the United States Postal Service. Buyer may request the use of a different carrier PRIOR to purchase. Additional shipping charges may occur.
INTERNATIONAL SHIPPING: All international items are shipped standard via USPS International 1st Class for lightweight items, USPS Priority International for items 1lb or heavier. USPS Express International are available at additional cost.
CUSTOMS & VAT NOTICE: Strict limit of 4 pairs per order or a maximum of $400 total purchase price. VAT, import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior. Princess Pumps LLC is not responsible for any delays in customs. Please allow up to 6 weeks for delivery.
COVID-19 INTERNATIONAL SHIPPING: The COVID-19 pandemic is causing numerous shipping delays as higher parcel volumes and staffing shortages impact delivery times. At this time no postal carrier can guarantee on time delivery. Princess Pumps LLC is not responsible for any delays that may occur. We will not be able to help in the event of a delay. All packages will continue to move through the system as a slower rate.
ADDRESS CHANGES: For security reasons, we will ship only to the address provided at checkout. It is the buyer's responsibility to ensure the address is current, correct and complete. You must cancel your order and repurchase with the correct address in order to change your shipping address.
RETURNED TO SENDER PARCELS: If your parcel is returned to us by the United States Post Office for any reason, you will be required to fill out and submit a Parcel Reshipment Form before your parcel is reshipped. Repurchasing of postage may be required. We will hold your parcel for a maximum of 30 calendar days from the date it was returned. If you do not claim or submit for reshipment within those 30 days, we will consider that parcel abandoned and the contents vested back to Princess Pumps LLC. If you wish to cancel your order as the result of a Returned to Sender parcel, a 25% restocking fee will be assessed.