Policies and More

Everything you need to know for your order

 

CARING FOR YOUR PRINCESS PUMPS

To keep your Princess Pumps looking their best, we recommend:

  • Spot wash, air dry only
  • We do not recommend placing your Princess Pumps in the washing machine or dryer.

GROUP DISCOUNTS

Looking for more than one pair? Princess Pumps offers special group rates if you purchase four or more pairs! Examples include:

  • Wedding parties
  • Theatre productions
  • Dance recitals 
  • Pride or parades
  • Much more!

 

Processing Time on Custom Orders

All orders, big or small, are handcrafted in the order they are received. The complexity of your idea will determine the speed in which it can be built. To ensure the highest manufacturing quality possible, please allow up to 4 weeks for your custom pair of shoes to be created.

Shipping

All Items ship AFTER the selected days on each listing or in the time frame set up in custom orders.  All orders, both domestic and international are shipped from our headquarters in Albuquerque, NM via the United States Postal Service.  Prices include the shipping label and packaging materials.  We do not ship these items in their original boxes to ensure that we have the lowest environmental impact as possible.

International Shipping

All international items are shipped standard via USPS International 1st Class. USPS Priority International and USPS Express International are available at additional cost. 

Strict limit of 4 pairs per order or a maximum of $400 total purchase price. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior. Princess Pumps is not responsible for any delays in customs. Please allow up to 6 weeks for delivery.

Refunds, Exchanges & Cancelations

We take great pride in the quality of our products and service. If there is a problem with your item, we will be more than happy to work with you. Please make sure you order the correct sizing based on the shoe you are ordering to avoid any additional costs or time on you receiving your pair. If you have any questions on which size to order, please let us know!

PLEASE READ CAREFULLY PRIOR TO PURCHASE:

CANCELLATIONS:
You have 48 hours after payment is received to either cancel your order or amend it. No exceptions. Any cancellation requests made after those 48 hours will be subject to a 15% restocking fee. If cancellation request occurs with 48 hours of scheduled shipment, restocking fee increases to 25%.

ORDER AMENDMENTS:
Sizing or color changes requested after the initial 48 hours will be subject to a $10 amendment fee per request. Custom, personalized orders cannot be canceled or modified once payment is received. Per Etsy Seller Protection Policy, we can only ship to address provided at checkout, address CANNOT be changed. It is the buyer's responsibility to ensure the address is current and correct.

We offer a 7 day exchange/refund policy from point of scanned postal delivery. Shoes must be returned in their original UNWORN condition within 7 days of scanned postal delivery. NO EXCEPTIONS (so please make sure you are home when the shoes are scheduled to arrive). Our white "Sparkled Just for You!" tag MUST still be attached in order for us to process an Exchange or Refund. If the tag has been removed we can no longer process the shoes as a Return or Exchange regardless of condition.

EXCHANGES:
You must contact us prior to sending your shoes back to initiate an exchange. If your shoes don't fit, we will exchange them for the corrected size requested.

Buyer pays for shipping of the returning pair and the replacement pair, plus a $5 exchange fee.

Your replacement pair will be once again built with the highest quality possible in the same processing time time unless requested with a shorter time frame.

RETURNS:
-Please contact us to request a return.
-Qualifying orders* may be returned for refund.
-Requests for return must be made within 48 hours of posted delivery.
-We do not supply return labels.

REFUNDS:
-If the order is cancelled prior to shipping, buyer will be refunded the full amount of their order within the first 48 hours.
-Orders that have been completed and then sent back to us in the afore mentioned time frame and condition can be issued a refund for cost of the item only, shipping costs cannot be refunded after the item has shipped.
-All orders of $25 or more that are returned for a refund are subject to a restocking fee of 15% of the order amount upon receiving the returned items.

NO REFUNDS PERMITTED FOR THE FOLLOWING: Items listed as BARGAINS/CLEARANCE, YOUTH or any PERSONALIZED ORDERS with individual customizations(i.e. rhinestones, ankle ribbons, names, dates, custom sizing, non-standard colors or brands). No refunds or exchanges will be permitted on these purchases. RUSH FEES ARE NON REFUNDABLE. We are not responsible for electronic warranties. We will test them prior to shipping to ensure that they work for you. Princess Pumps LLC does not manufacture any base shoes and cannot repair any manufacturing defects that may occur. All factory warranties are null and void.

Additional Policies and FAQ:

General Policies:
All photographs are stock. The final product may be slightly different due to availability of shoes, materials, etc. Please refer to item descriptions for the most accurate product representation.

Sizing: All shoes are US sizes.

PROMOTIONAL / PRESS PULL REQUESTS: Since all our products are made to order, only items listed in our 'Ready to Ship' section are available for promotional work and are authorized solely at the discretion of Princess Pumps LLC. Items are on a first come, first serve basis and sizing cannot be guaranteed. Strict limit of 1 promotional item per person with a maximum value of $60.00. A $100 credit card deposit is required for any and all professional press pull items.